All You Need to Know About The StayVista Rooms Cancellation Policy
In light of the current scenario, Vista Rooms has remodeled its entire approach towards ensuring guest and staff safety. We are working towards securing a healthy and safe environment in all our villas, so our guests can travel worry-free.
Take a look at our revised Cancellation Policy, which will help you book with confidence –
Cancellation and Rescheduling
While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision to travel right now.
Know that in addition to serving our guests, we represent a network of local communities and homeowners who depend on our consistent and reliable policies. We recognize that the current circumstances have a significant impact on everyone involved. We have taken every step to adopt more flexible policies at this time.
- In order for the special policy under COVID-19 to be applicable, guests must provide a recent COVID-19 positive certificate for any of the registered guests, or proof of quarantine/isolation applicability.
- We are continuing to monitor the implications of COVID-19 pandemic and intend to provide updates about the policy on the 1st and 15th of each month. If your reservation starts after 31st Dec 2021, please check back on 15th Dec 2021 for an update on eligibility.
| Days before Check-in Date | Regular Policy % of amount refunded from Booking Amount | Special policy under COVID-19 % of amount refunded from Booking Amount |
|---|---|---|
| 14 days or more | 100% Refund | 100% Future Credit Note |
| Between 14 days to 7 days | 50% Refund | 90% Future Credit Note |
| Between 7 days to 1 day | No Refund | 75% Future Credit Note |
| Within 24 Hours of check-in time (Check-in time 2 PM) | No Refund | No Refund or Credit Note |
In case of any refunds that Vista Rooms owes to Guest(s), the processing shall be completed within 10 working days.
We understand that you may have some additional questions pertaining to your stay. We are available to respond to all queries, however, please check the following list of Frequently Asked Questions to see if it is covered, or if you need further assistance. You can also read more about the cancellation policy here.
Please specify the peak dates.
Following are the peak dates –
Jan 2021 – Republic Day: From 23-01-2021 to 26-01-2021
Feb 2021 – Valentine’s Day: From 12-02-2021 to 14-02-2021
Mar 2021 – Holi: From 27-03-2021 to 30-03-2021
Apr 2021 – Good Friday: From 02-04-2021 to 04-04-2021
May 2021 – Regional Holiday: From 01-05-2021 to 03-05-2021
July 2021 – Bakri-eid: From 20-07-2021 to 22-07-2021
Aug 2021 – Independence Day: From 13-08-2021 to 16-08-2021
Sep 2021 – Ganesh Chaturthi: From 10-09-2021 to 12-09-2021
Oct 2021 – Gandhi Jayanti: From 01-10-2021 to 03-10-2021
Oct 2021 – Dussehra: From 15-10-2021 to 17-10-2021
Nov 2021 -Diwali: From 03-11-2021 to 07-11-2021
Dec 2021 – Christmas & New years: From 24-12-2021 to 31-12-2021
Please elaborate on the terms of the future credit note.
The following are a few terms and conditions to keep in mind regarding the credit note –
- If you change your trip and the updated reservation costs more than your original one, you’ll be asked to pay the difference. A Future Stay Credit expires as per the validity mentioned on the credit note.
- If you book a trip using the credit, the check-in date must be before the credit’s expiration date.
- An FCN expires six months from the date of issue, unless Vista Rooms specifies a longer expiration period in writing at the time of issue. You do have to use the credit all at once.
- You can not combine your future credit with someone else’s.
- Future credit note has a transferable option, so you can transfer the same to anyone after dropping an email on response@stayvista.com.
- If you book a stay using an FCN and subsequently cancel the reservation, our standard cancellation policies apply.
Future credit notes issued under regular and special policy under COVID-19 (*) can be used for any Vista rooms property.
What precautions are you taking to ensure that the villas are safe?
We have taken elaborate measures to ensure that all our homes are safe. These include disinfection after all checkout areas, staff hygiene measures, sanitization and sterilization as per the guidelines defined by WHO, and safety kit provisions.
Further, we are asking guests and service providers to adhere to our guidelines of sanitising their hands at entry points, wearing masks and gloves. We have also made it mandatory for all visitors to have the Aarogya Setu app installed. You can read more about these measures here.
Are you monitoring your villa staff’s health?
Yes, all staff members are strictly monitored by checking their temperatures daily. We have also made it mandatory for the staff to install the Aarogya Setu app.
Do we need to provide any information before confirming the booking?
In some specific cases, additional information could be required in reference to your travel history, recent medical history and current residential address. Additionally, all guests are encouraged to download the Aarogya Setu app.
Are you providing the travel history of guests who have stayed here at your villas previously?
As mentioned above, we are taking all precautions to ensure no one with any traces of COVID-19 or possibility of contact with a positive patient stays at our home. Owing to privacy concerns, this is the most we can do to assure you that our homes are safe.
Do we have to carry our own masks, gloves and other protective equipment?
Guests are strongly recommended to carry their own masks, gloves and other protective equipment that they may deem necessary.
Are all services available during the stay?
All services and amenities at the villa premises are accessible to the guests. In case of any specific requirements, we request you to contact your Stay Manager for the same.
Do all your homes provide safe accommodation for our staff?
Most of our homes do have a separate staff quarter where you can accommodate up to 3 of your staff members at an additional charge. These areas are disinfected with the same process as the other parts of the home. For homes where there is no separate staff quarter, we can provide extra mattresses in the common areas. Please contact your Stay Manager for any specific details.
