Guest Protection Policy

Cancellation & Refunds

We understand travel plans may change. Our cancellation policy is designed to provide clarity and flexibility while ensuring a seamless experience for our guests.

Refund Eligibility Timeline

12+ Days Before

100% Refund

Full booking amount (after 10% deduction)

6-12 Days Before

60% Future Stay Voucher or 50% Refund

Cash Refund or Future Stay Voucher

Within 6 Days

No Refund

Cancellation not eligible for refund or voucher

Booking Terms & Policies

Find quick answers to commonly asked questions and learn more about our booking, cancellation, and refund policies before confirming your stay.

Processing & Fees

Refunds are processed within 10 working days from the cancellation date.
A 10% processing fee applies to all cash refunds (stay vouchers do not incur deductions).
Accommodation and cleaning fees are non-refundable as they are used to prepare the villa prior to your stay.
Partial or advance payments made towards bookings are non-refundable.

Future Stay Voucher

Valid for 12 months from the date of issue
Can be used for any StayVista property
Cannot be exchanged for cash or transferred to another guest

Rescheduling Terms & Eligibility

A booking can be rescheduled only once, for the same villa, within 3 months of the original date.
Rescheduling requests must be made between 12 and 6 days before check-in.
Rescheduling is subject to villa availability and incurs a 30% rescheduling fee.
After deducting the rescheduling charges, guests will have to bear any difference in tariff for new dates.
Once a booking has been rescheduled, it is no longer eligible for a refund.
Rescheduling is not allowed for peak date bookings or partial payment booking.

Meal Refund Policy

Meal cancellations made at least 2 days before check-in are eligible for a full refund.
For any meal-related changes or cancellations, please contact our support team in advance.

We understand that travel plans may change unexpectedly. Our cancellation and refund policy is designed to provide clarity and flexibility while ensuring a seamless experience for our guests.

Refund Eligibility Based on Cancellation Timeframe 100% refund of the booking amount will be issued if the cancellation is made 12 or more days before the check-in date.

If the booking is cancelled 6 to 12 days before the check-in date, a Future Stay Voucher worth 60% of the booking amount will be issued, or 50% refund in the original mode of payment.

No refund or voucher will be issued if the booking is cancelled within 6 days of the check-in date.

Additional Terms

Refunds will be processed within 10 working days from the date of cancellation.

Partial payments made towards bookings are non-refundable.

Future Stay Vouchers issued as per policy can be redeemed for future bookings.

Refunds, if applicable, are subject to a 5% processing fee. However, if you choose an Future Stay Voucher, the full refund amount will be credited without any deductions.

In the event of a last-minute cancellation due to extenuating circumstances, StayVista will try to secure a new booking for the same dates. If the dates are successfully rebooked, a refund will be issued after deducting a 5% processing fee. However, if the property remains unbooked, the cancellation will be considered a no-show and will not be eligible for a refund.

For any assistance regarding cancellations, please reach out to our support team at response@stayvista.com

Frequently Asked Questions

Find quick answers to common questions about StayVista and our services.

What is the Rescheduling Eligibility & Terms?

StayVista allows rescheduling of a booking only if the request is made within 12 and 6 days before check-in, subject to a 30% rescheduling fee.

Rescheduling is subject to the availability of the same villa.

Bookings can be rescheduled only once and only for the same property.

The new booking must be within 3 months of the original booking date.

Partial payment bookings are not eligible for rescheduling.

After deducting the rescheduling charges and adjusting the new booking amount, any remaining balance will be absorbed into the new booking and will not be refunded.

Which Bookings are Not Eligible for Refunds?

Certain bookings are not eligible for refunds under any circumstances. Please review the following terms carefully

No Refunds Will Be Issued For:

Peak date bookings – These reservations cannot be refunded or rescheduled.Rescheduled bookings – Once a booking has been rescheduled, it is no longer eligible for a refund.

Partial payment bookings – These bookings are non-refundable and cannot be rescheduled.

Last-Minute Cancellations Due to Extenuating Circumstance

If a cancellation occurs at the last minute due to extenuating circumstances (guest cancelling within 6 days from checkin), StayVista will attempt to secure another booking for the same dates.

If a replacement booking is confirmed, the new booking amount (after a 10% deduction) will be refunded.

If no replacement booking is secured, the cancellation will be treated as a no-show, with no refund applicable.

What are StayVista’s Booking Terms & Conditions?

By booking a stay with StayVista, guests agree to the following Terms & Conditions:

1. Booking Confirmation & Payment

A booking is confirmed only upon receipt of the full payment or an approved partial payment, as applicable.

StayVista reserves the right to cancel unpaid or partially paid bookings if payment is not completed within the specified timeframe.

2. Cancellation & Refund Policy

Refunds, if applicable, will be processed after deducting a 10% processing fee.

Refunds may take up to 10 working days to reflect in the original payment method.

Peak date bookings are strictly non-refundable.

Bookings made via third-party platforms (MakeMyTrip, Booking.com, airbnb, etc.) are subject to their respective cancellation and refund policies.

3. Rescheduling Policy

Guests may reschedule their booking only once, provided the request is made at least 6 days before check-in. A 30% rescheduling fee will be charged.

Rescheduling is not allowed for peak date bookings or partial payment bookings.

Rescheduling is subject to villa availability and can only be done for the same property.

4. Check-in & Check-out

Guests must adhere to the designated check-in and check-out times mentioned in their booking confirmation.

Early check-in or late check-out requests are subject to availability and additional charges.

5. Guest Responsibilities

The guest count must not exceed the occupancy limit set at the time of booking. Any extra guests will be charged separately and added to the booking cost.

Any damage to property, furniture, or amenities during the stay will be charged to the guest.

Loud music, parties, or any activity that disturbs neighbours is strictly prohibited unless explicitly allowed by the villa’s house rules.

Guests must comply with local laws and house rules provided at the property.

6. Property-Specific Rules & Policies

Each property may have additional terms and conditions, such as pet policies, smoking restrictions, or security deposit requirements.

Guests are responsible for reviewing these before booking.

7. Liability & Force Majeure

In case of force majeure, StayVista will offer an alternative solution where possible, but refunds will not be guaranteed.

What is StayVista Insider?

StayVista Insider is an 3 months membership designed to give guests more value every time they book. A guest can avail any or all discounts and promotional offers, both online and offline, only with this subscription. The membership stays active for 3 months from the date of purchase, and all benefits apply as long as the subscription is valid.

What are the terms for StayVista Insider?

To avail any online/offline offers or discounts for a booking, a user must first be a subscriber of the StayVista Insider.

The Subscription is valid for 3 months from the date of purchase.

Subscription fees are non-refundable under all circumstances, including user-initiated cancellation of a booking or change of plans.

If a guest reschedules their stay, the original subscription purchase date remains unchanged. The validity period does not reset.

Need Help?

Give Us a Call

Our Guest Relations team is here to help with any questions about cancellations or refunds.